Return Policy

Change of Mind

We understand that sometimes things are purchased and then may not be needed. Just notify us that you wish to return the order within 30 days from the date of delivery by emailing our customer care team. All we ask is the items be returned in unused condition and in their original packaging, where possible. You can either send the items back to us or we can arrange a collection of the order. Please note that the collection will be chargeable, and this can vary depending on the size, weight, and quantity of boxes. 

We will usually process the refund within 48h of receiving the returned order after having it checked and completed.

Warranty

For any products showing a manufacturer defect within the first 30 days. We will offer you a replacement or refund. We do have the right to have the product examined by the manufacturer to determine if the fault is a manufacturer defect. This can be done through photos, videos, or physical checks.

Incorrect Order Dispatched

With the number of orders we dispatch, if we have accidentally made a human error and dispatched the incorrect item to yourselves, we will arrange for the incorrect items to be collected and the correct items to be delivered. On occasion, if the parcel is small and lightweight, we may ask you to post the item back to us, and we will refund you the postage costs.

Complaints Department

If you are, for whatever reason, not satisfied with our service and would like to make a formal complaint, please email us.